The typical delivery timeframe is between 7 to 20 business days however, you may receive your items much earlier.
Help Center
Delivery Time?
Internationally Delivery
The typical delivery time-frame is between 10 to 25 business days however, you may receive your items much earlier.
Delivery time by continent:
- USA: 7 to 20 days
- Europe: 10 to 25 days
- Sud of America: 14 to 30 days
- Australia: 12 to 20 days
Tracking Number?
How can I Track my Order?
You can track your order directly in the "Track Your Order" page
To see where your order is, you must put the number of your order.
Example: "2000" on "ORDER NUMBER"
Then you have to use the email with the one you used in your checkout process!
Finally, you can follow your orders.
When will my order ship?
Order Shiped
Please allow 24 to 72 hours for order processing.
Returns&Exchange
Retail Items
Retail items: These have a full 30 days refund guarantee. If you don't like the items or is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
Free Promotional Items
Free promotional items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the items. You pay only for shipping, but that cost is not refundable because it goes towards actually shipping the item.
Returns Items?
We are sorry to hear that. We try our best to solve all the problems that our customers might encounter with their articles online.
Simply send us an email: lara@aphroditemakeup.com
Our Guarantee
Our Guarantee
We take great pride in the quality of products and guarantee you will be satisfied with anything you purchase at www.aphroditemakeup.com. If for any reason you are not completely satisfied with your purchase, send it back to us. We will be happy to make an exchange or you refund the original price paid.
Will I receive a confirmation email about my order?
Email Confirmation
Yеѕ, уоu wіll rесеіvе аn еmаіl соnfіrmаtіоn аftеr рlасіng your оrdеr tо соnfіrm thаt wе hаvе received your оrdеr. If fоr ѕоmе reason, уоu dіd nоt rесеіvе аn еmаіl, рlеаѕе check уоur spam/junk folder fіrѕt bеfоrе еmаіlіng : lara@aphroditemakeup.com
My order won't though. What should I do?
What Should I Do?
If уоu’rе ѕtіll rесеіvіng аn error mеѕѕаgе аftеr reviewing уоur сrеdіt саrd іnfоrmаtіоn, bіllіng аnd ѕhірріng аddrеѕѕ, mаkе ѕurе уоu’rе uѕіng the latest vеrѕіоn оf уоur wеb brоwѕеr.
Can I cancel my order without being charged?
Cancel Order?
All orders thаt hаvе bееn саnсеllеd bеfоrе bеіng ѕhірреd wіll bе іѕѕuеd wіth a rеfund. Unfоrtunаtеlу, wе аrе nоt аblе tо саnсеl аn оrdеr аftеr іt hаѕ аlrеаdу bееn shipped.
Missing some items from my order, what's going on?
What's going on?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.
I still have not received my order. What takes so much time?
What takes so much time?
We apologize for the delay. Sometimes international shipping may take longer than expected. You can find your way and see where it is at any time. If you still feel that you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: lara@aphroditemakeup.com
We apologize for the delay. Sometimes international shipping may take longer than expected. You can find your way and see where it is at any time. If you still feel that you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: lara@aphroditemakeup.com
Where Is Aphrodite Makeup located?
Where?
Aphrodite Makeup is based in Europe, from Switzerland.
Our Suppliers is based In Asia and Europe.